Account Manager duties and responsibilities

A competent Account Manager should be flexible enough to handle a variety of duties that pertains to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, and some of their specific daily duties include:

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Recruiting and staffing business experience is a plus not required.

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